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Where to Get Help

• Computing Service Help Desk.
  The first point of contact for all users is the Help Desk. The Help Desk also sells various computer related items, hardware, and software as well as offering notebook hire (laptops).
• Frequently Asked Questions.
• Computing Assistance Available On-Campus for Disabled and Dyslexic Students.
• Computing Service Handbook Online.
• Documentation for using the various systems and software packages.
• Documentation for installing selected software packages.
• Help and Support for the Accommodation Network access.
• Information about how to report an equipment fault. 
  (Problems with machines in the open access labs should be reported using this form).
• How to check your email and access files in your user area (M:Drive) when you are away from Essex.
• How to change your password.
• Microsoft Windows Automatic Updates (restricted: on campus users only)
• More useful documentation
• The Computing Service runs occasional training courses for staff and postgraduates.
• Help with using Majordomo
• Assistive technologies available for campus computer users
• What to do if you receive a warning about the security certificate of an Essex web page
• Form to request computing facilities (a computing account)
• More useful forms online

© 1999-2010 University of Essex. All rights reserved.
Computing Service, University of Essex, Wivenhoe Park, Colchester, Essex, CO4 3SQ.
Computing Help Desk: telephone +44 (0)1206 872345. Main office: telephone +44 (0)1206 872329; fax +44 (0)1206 860585.

Document last modified by Bret Giddings
(e-mail: bret; non-Essex users should add @essex.ac.uk to create full e-mail address)
on 28 September 2011.