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The basics - help with printing

How do I pay for my printing?

You have a printing account associated with your login name. Whilst this account is in credit you will be able to print.
You pay money into your account in one of the following ways:

(Preferred method) Pay online. By paying online you will receive a 5% bonus, i.e. spending £5 gives £5.25 worth of printing. Also, online payments can be in multiples of £1 between £2 and £20.
Purchase a £5 or £10 voucher at the following locations:

Colchester
        IT Helpdesk (4SW.5.4 off square 4, level 5)
        Student Union shop
        Library Circulation desk

Southend
        Students Union (term time only)
        Gateway building ground floor reception (out of term)

East 15
        Unfortunately print vouchers cannot be purchased at East15 campus, please use the online form to credit your account
Then, use this form to credit the voucher to your account.

Where can I print?

Each ISS Lab has its own laser printer which is the default for the lab. At the Colchester campus, Lab J has two printers, with half the lab defaulting to one printer and the other half to the 2nd printer. All lab printers use A4 paper and print in black and white on both sides of the paper.

How do I stop a job printing once I've sent it to the queue?

Click on Start menu, then Printers.
Locate the printer in the list that you sent the job too; there should be a 'tick' next to the Default printer.
Select your job, identified by your login name.
Click on Document, then Cancel. Note that if the job has started to print you will be charged for all printed pages. If the job has not started printing then you will be fully refunded.
Any jobs still in a queue after 1 hour are automatically deleted and your money refunded.

I purchased credit but my account has not been updated, what do I do?

It's possible that there were network/systems problems at the same time you were crediting your account. Our systems are updated every 10 minutes so please wait this amount of time before reporting the problem to the IT Helpdesk (see reporting problems below).

Can I print in colour?

Colchester - Select IT-HelpDesk_Colour from the printer list. Contact the IT Helpdesk (4SW.5.4) to release your job.
Southend - Select OSA_Colour from the printer list. Click here to log into the PaperCut web page and click the Jobs Pending Release link on the left side of the page. From here you can release individual jobs or click Release All. Contact the Help Desk (R3.62) if you have any problems.

Colour printing is 35p per colour page, duplex/double sided colour printing is 70p per sheet of paper.

Can I print from my iOS device (iPad, iPhone, Ipod touch) to the ISS lab printers?

Yes, please follow the instruction here to set your device up.

Can I print from my laptop to the ISS lab printers?

Yes, open a web browser to https://papercut.essex.ac.uk/app, log in using your University login and password, then select 'Web Print' from the menu down the side. Follow the instructions.

The printer is not working properly, how do I let you know?

Please report any problems/faults with the printers to the IT Helpdesk -

Colchester - email helpdesk@essex.ac.uk, T 2345
Southend - email isssouth@essex.ac.uk, T 8341
East15 - email helpdesk@essex.ac.uk, T 2345

How do I print single-sided?

For most applications, click File -> Print and then click the Properties button.
Click the Finishing tab.
Uncheck the Print on both sides check box, then click OK.
Finally, click OK again to send your print job single-sided.

How do I see my balance and transaction/printing history?

If you're logged into an ISS lab PC you should have a small program running in the bottom right hand side of the screen

Widget

You can click the Details link which will take you to a web page with all your personal print accounting details on it.
Alternatively, click here for the same.

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