1.  Was this the first time you've accessed help from Student Support?    Yes  No

     If 'no', have you (tick all that apply):
 

	Visited us in person before?		Contacted us by telephone?
	Contacted us by email?		Submitted a form?
	*Visited our web-site?
*If you have visited our website, please take a few moments to let us know what you think of it and how it could be improved.

2.  How long did you have to wait to speak to the Receptionist?
 

	I was seen immediately		Within five minutes
	Between five and ten minutes		Longer than ten minutes

3.  Were you referred to a Duty Adviser?            Yes  No

4.  How long did you have to wait to speak to the Duty Adviser?
 

	I was seen immediately		Within five minutes
	Between five and ten minutes		Longer than ten minutes

5.  Overall, how useful was the information or advice we provided?
 

Very useful

OK

Not useful

6.  Do you feel that we dealt with your enquiry competently?                 Yes  No

7.  Do you feel that we treated you fairly?                                          Yes  No

8.  Would you recommend us to someone else if they needed help or advice?   Yes  No

9.  Do you have any other comments or suggestions that may help us to improve our service?  What do you think of the  Student Support space?  How was your welcome to our service? What would have improved our service for you? (please note, comments may be anonymised and used in publicity materials)?

If you do not wish us to contact you, please leave this section blank:

Name (optional):        Contact email (optional): 

Please tick the box if you would be willing to take part in focus groups:  

Thank you for taking the time to complete the survey.  We value your comments.

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