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Frequently Asked Questions
I cannot register as I am in debt.
What should I do?
You should obtain some proof of when/how the debt will
be paid, for example if you are waiting for monies from a sponsor you
should obtain a written document from them such as a bank transfer.
Take this to Income in the Finance
Section, if you are still unable to register
then you should come to
Student Support for further advice.
I have no money what can I do?
For information, see the
Funding webpages.
I am having problems in my flat/house what can I
do?
If you are living in University accommodation you
should contact a member of the Residents' Support Network. If you are
living in private accommodation you should take advice in the first
instance from the
Student Union Advice Centre.
I am being bullied what can I do?
The University has a
Harassment Advisory Network
which you can access for help and support. This
is a confidential service.
I am experiencing verbal abuse what should I do?
The University has a
Harassment Advisory Network
which you can access for help and support. This
is a confidential service.
I am feeling unwell how can I see a doctor?
You must be registered with a local doctor.
See information on
registering with a doctor.
I am feeling stressed what should I do?
The University has a
Wellbeing Service
where professional
counsellors and mentors offer confidential support.
I need some advice on my future career, who will
help me?
The Careers
Centre is available to you
throughout your time at Essex.
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How can I get help with childcare?
The Day Nursery
on campus provides childcare for
children under the age of 5. Alternatively,
Colchester Borough Council
keep a list of registered Childminders.
There are many private nurseries in the area check in
the Yellow Pages for details.
Am I entitled to any benefits?
For information, see
Welfare Benefits.
I live on campus can I park on campus?
Only if you have a disability which affects your
mobility. If this applies to you, telephone 3444 or e-mail disab for
an application form.
How do I appeal against my exam results?
There are formal procedures for students wishing to
appeal against results. Information
on
Appeal Procedures can be found in the Academic Section website and
are set out in detail in the
University Regulations, Policies and
Procedures.
Further information is available from the
Students’ Union.
How do I make a formal complaint?
For information about the
complaints procedure.
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What do I do in an emergency?
What do I do if I have circumstances which affect
my coursework or exams?
To find out about extenuating circumstances visit the
following web pages for
Undergraduate students and
Postgraduate students
What is the Residents’ Support Network?
The
Residents’ Support Network aims to help create a harmonious
environment in which everyone can live and study. Each year a number
of students are appointed as RSN Assistants and Co-ordinators. They live in the
university residences and respond to requests for advice, information
or emotional support. Contact details are available in the residences
on notice boards.
How do I contact the RSN?
See contact details.
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What study skills support is available?
Study Skills
Workshops for all students are organised by
Student Support. For further information,
see
Study Skills Workshops. Students also have access to study skills websites,
including
mySkills Online.
If you have a disability additional support may also
be available – contact the
Disability Team.
Where do I get my timetable?
Your timetable is published
on the Timetable Office
website.
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What if I have a timetable clash?
If you have a timetable clash or any other timetable
difficulty you should speak to a member of staff in your department.
How do I withdraw?
To withdraw permanently you will need to fill in a
withdrawal form available from the Registry.
Information is also available online as below:
Withdrawal Procedure for Undergraduate
and Postgraduate Taught students
Withdrawal Procedure for
Research students
Withdrawal Form
Can I have my lectures taped?
For information about this service see
Listen Again.
I have problems which are affecting my studies
and think they should be taken into account by the Board of Examiners.
Extenuating Circumstances - Undergraduate
students
Extenuating Circumstances -
Postgraduate students
How do I appeal against the results I have been
awarded?
Appeal
Procedures
I am going to be absent from my course what
should I do?
Student Absence
I live in a privately rented house and am having problems with my
landlord, what should I do?
The
Students' Union Advice Centre, Square 3, can offer help and advice
on housing issues including contracts, they can also refer you to a
local Solicitor if necessary.
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