US tragedy: contacts and
On this page:
Contact details - Advice for UK
citizens - Frequently asked questions - Links
Most of the information and advice on this page has been provided by
the British Council in Washington.
Foreign and Commonwealth
Terrorist Attacks in the US - 11 September 2001
EMERGENCY TELEPHONE NUMBERS
The following emergency number has been set up for those worried about
friends or relatives who are UK citizens in the United States:
020 7008 0000.
Those concerned about US citizens in Washington and New York should
please call: 0800 0279 890 or consult the Federal
Emergency Management Agency website and the CNN
The telephone number of the British Consulate General in New York is:
+1 212 745 0200.
ADVICE FOR UK
Following the terrorist attacks in the US there may be heightened
tension and disruption worldwide. All British nationals overseas should
exercise caution, avoid situations where there might be tension and stay
in touch with fast moving events. Travellers should be aware that flights
will be disrupted and cancelled - those planning to fly should check with
their carrier to ensure that flights are still scheduled. All UK carriers
have been advised to avoid Afghanistan airspace until further notice. A
number of travel advice notices are currently being updated. Individual
changes will issue in due course.
For the latest information, check the Foreign
and Commonwealth Office website.
Q. What is the Foreign Office doing to help?
A. We immediately set up a helpline for those who may be concerned about
British nationals affected by the tragedy.
Q. How do I find out about a relative/friend who's missing? Who can I
leave details with?
A. You can call the Foreign and Commonwealth Office/Metropolitan Police
emergency telephone number 020 7008 0000. Staff at the Casualty
Bureau at New Scotland Yard will take a note of your details and assist
with any questions that you may have. The details will then be entered
into a database. It will help us if you have to hand accurate details of
the missing person.
Q. What happens if I can't get through?
A. You may not be able to get straight through to an operator on the
emergency telephone number. This does not mean that your call will not be
answered. Please hold and an operator will answer you as rapidly as
Q. Who will get back to me, and when?
A. As soon as we have any information about the person you have reported
missing, someone from the Casualty Bureau staff (or from the FCO Consular
Division) will ring you back.
Q. Do we know how many British people are affected?
A. We do not know as yet how many British people were involved in the
tragedy. We continue to rely on US sources to publish such information as
they have it.
Q. What is the position on flights?
A. The Prime Minister Tony Blair on 11 September said that 'no flights
will take off from the UK for which we cannot guarantee the highest
standard of security and there will be no civilian over-flights of central
Q. What are the telephone numbers of the airlines involved in the
A. American Airlines - 001 800 245 0999
United Airlines - 001 800 932 8555
Q. What is happening to those whose flights that have been
A. For the most up to date information, please contact the airline
Latest advice and information: Foreign
and Commonwealth Office website and the US Federal
Emergency Management Agency website.
Latest news: CNN,
BBC or Ananova.
online donations to the relief effort at the US