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WYVERNEXTRA

US tragedy: contacts and news

On this page:
Contact details - Advice for UK citizens - Frequently asked questions - Links and donations

Most of the information and advice on this page has been provided by the British Council in Washington.

Foreign and Commonwealth Office, London
Terrorist Attacks in the US - 11 September 2001

 

EMERGENCY TELEPHONE NUMBERS

The following emergency number has been set up for those worried about friends or relatives who are UK citizens in the United States: 020 7008 0000. 

Those concerned about US citizens in Washington and New York should please call: 0800 0279 890 or consult the Federal Emergency Management Agency website and the CNN website

The telephone number of the British Consulate General in New York is: +1 212 745 0200.

 

ADVICE FOR UK CITIZENS

Following the terrorist attacks in the US there may be heightened tension and disruption worldwide. All British nationals overseas should exercise caution, avoid situations where there might be tension and stay in touch with fast moving events. Travellers should be aware that flights will be disrupted and cancelled - those planning to fly should check with their carrier to ensure that flights are still scheduled. All UK carriers have been advised to avoid Afghanistan airspace until further notice. A number of travel advice notices are currently being updated. Individual changes will issue in due course.

For the latest information, check the Foreign and Commonwealth Office website.

 

FREQUENTLY ASKED QUESTIONS

Q. What is the Foreign Office doing to help?
A. We immediately set up a helpline for those who may be concerned about British nationals affected by the tragedy.

Q. How do I find out about a relative/friend who's missing? Who can I leave details with?
A. You can call the Foreign and Commonwealth Office/Metropolitan Police emergency telephone number 020 7008 0000. Staff at the Casualty Bureau at New Scotland Yard will take a note of your details and assist with any questions that you may have. The details will then be entered into a database. It will help us if you have to hand accurate details of the missing person.

Q. What happens if I can't get through?
A. You may not be able to get straight through to an operator on the emergency telephone number. This does not mean that your call will not be answered. Please hold and an operator will answer you as rapidly as possible.

Q. Who will get back to me, and when? 
A. As soon as we have any information about the person you have reported missing, someone from the Casualty Bureau staff (or from the FCO Consular Division) will ring you back.

Q. Do we know how many British people are affected?
A. We do not know as yet how many British people were involved in the tragedy. We continue to rely on US sources to publish such information as they have it.

Q. What is the position on flights?
A. The Prime Minister Tony Blair on 11 September said that 'no flights will take off from the UK for which we cannot guarantee the highest standard of security and there will be no civilian over-flights of central London'.

Q. What are the telephone numbers of the airlines involved in the tragedy?
A. American Airlines - 001 800 245 0999
United Airlines - 001 800 932 8555

Q. What is happening to those whose flights that have been diverted/cancelled?
A. For the most up to date information, please contact the airline carrier.

 

LINKS AND DONATIONS

Latest advice and information: Foreign and Commonwealth Office website and the US Federal Emergency Management Agency website.

Latest news: CNN, BBC or Ananova.

Donations: online donations to the relief effort at the US Red Cross.

 

  Edited by Jenny Grinter Pages maintained by Sarah Pratt
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